We operate under the following guiding principles in order to deliver the best customer experience possible and to demonstrate our obsessive dedication to our customers.
Accessibility and responsiveness
Our associates are trained to respond quickly and keep you informed as things change.
→What this means to you: You should be able to reach our associates when you need them. If we are not available, expect a timely return call or email.
Expertise
Our associates know this business - because they've been doing this for a long time. In fact, LocumTenens.com has one of the highest average employee retention rates in the business.
→What this means to you: When you call LocumTenens.com, you will talk to someone who knows the ins and the outs of your particular specialty. You can expect to build a long-lasting business relationship with a tenured professional.
Service: Respect, courtesy, empathy, transparency
Every associate at LocumTenens.com, from our Interns to our President is committed to delivering great customer service. Nothing is more important to us than treating our customers well -- our customers are the reason we are in business -- we understand this.
→What this means to you: We understand that your time is valuable. Your contact will listen to you and invest whatever time is necessary to learn about what you need so that we can deliver results. When working with LocumTenens.com, expect honesty, fairness and open communication. We do what we say we're going to do.
Innovation
We know your needs and priorities are constantly changing and our culture is one that allows us to change course and make quick decisions as needed to support your needs.
→What this means to you: When you work with LocumTenens.com you can expect your contact to focus on your needs. When issues or problems arise, expect quick resolution. When you are in a bind, expect new and innovative solutions - not a one-size-fits-all approach.