Constituent Services Manager

Job description

Position Overview
The Office of Legislative Affairs is seeking to hire a service oriented and organized individual to serve as the agency’s Constituent Services Manager. The Constituent Services Manager will manage constituent and legislative inquiries regarding services provided by the Department of Human Services, including, but not limited to, public assistance, mental health, and developmental disabilities services.
Job Responsibilities
1. Manages constituent and legislative inquiries regarding services provided by the Department of Human Services.
2. Establishes priorities of assignments.
3. Independently responds to telephone inquiries regarding constituent requests, problems and/or complaints involving services provided by the Department, which requires an extensive knowledge of the department’s operations, functions and goals, personnel and organizational structure of the department to effectively determine a satisfactory resolution.
4. Serves as an expert resource person for statutory references, legislative documents, policies and procedures and information regarding the Department’s programs and services.
5. Liaises with members of the Executive and Legislative branches of state government, other code agencies, interest and advocacy organizations, and the public.
6. Serves as full-line supervisor.
7. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
1. Requires knowledge, skill and mental development equivalent to completion of four (4) years of college, preferably with courses in business or public administration.
2. Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in a public or business organization.

• Manages constituent and legislative inquiries regarding services provided by the Department of Human Services
• Establishes priorities of assignments.
• Serves as full-line supervisor.